What is the Account Lock feature? Domain Account Security

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HelpAccount & Domain ManagementAccount & Domain SecurityAccount Lock

What is the "Account Lock" feature?

Updated: 2024/04/07Viewed times: 10539

The "Account Lock" feature is a security feature used to prevent anyone from hijacking your domains and/or changing important account information. You are required to verify your identity before the system allows you to unlock your domains and/or change your account details.

We recommend adding 2 step verification to your account to further enhance your account and domain security.

Please note that if left unlocked, our system will automatically lock it again for your security after 1 hour.

Note: As of November 28th, 2023, our 'Birthday' account unlock system has changed to a 'security PIN' unlock code. By default, your security PIN will align with your previous birthday, following this format: month/day (MMDD).
For example, if your birthday date was set to March 15, your new security code will be 0315.

If you do not remember the security PIN you need to request the security PIN to be reset.

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What is the "Account Lock" feature?

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